Christina Fintel
Client Services Coordinator @ apree health | Subject matter expert in project management and workflow management. Passionate about training and communications.
- Role
- Client Services Coordinator at Apree Health
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Christina Fintel
With over 20+ years of experience in client services and project management, I currently…
Experience
Client Services Coordinator
Feb 2023 — Present · San Francisco, CA, US
Subject matter expert in configurations; provides guidance on apreehealth\'s suite of Wellness and Care Guidance products using internal tools- Lead training resource for the International & US based teams - Project manager of multiple workstreams, internal and client facing. Inclusive of SSO, API, Program Implementation and Vendor Management- Lead investigating and solving issues related to configuration. Delegate to others where appropriate; follow through to completion- Partner with the Customer Success teams and clients to identify success criteria, and create action plans to achieve optimal results through best practices- Create and review reports/data to proactively identify trends and potential customer challenges. Influence future reporting requirements - Proactively use data and reporting to create and lead cross-functional strategic initiatives - Lead partnership initiatives with internal teams to ensure timelines and delivery deadlines are met - Contribute to process improvement- Provide consultative guidance to customers and other internal teams as to best practices- Run internal testing of product configurations; gather feedback from the customer and/or internal teams and implement requested changes- Collaborate with leadership from other teams to resolve issues and drive long term success of the business- Utilize project management platforms such as Asana and Jira to plan and guide project success across multiple stakeholders- Serve as the main point of contact for work allocation for the Client Services Team
Education
University of California, Davis
BA
1997 — 2001
Golden Gate University
Masters of Science
2009 — 2011
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