Christina Shortall
Customer Experience & Operations Executive | Develop high performing teams | Drive efficiency using technology
- Role
- SVP Head of Operations at Grasshopper Bank
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Christina Shortall
Innovative leader passionate about the customer experience, new technology and operational excellence. Expertise in developing high performing teams focused on customer satisfaction, retention, sales and financial results. Balances operating costs and quality performance standards by implementing new technology and business process improvements. Successful in developing key initiatives to achieve best-in-class customer experience.Specialties: • Team Building & Leadership• Outsourcer Relationship Management • Profit & Loss (P&L) Management• Project & Program Management• Social Media • Knowledge Management• Contact Center Workforce Management• Contact Center Quality Monitoring Programs
Experience
SVP Head of Operations
Jun 2025 — Present
Lead the Client Services team along with Payment, Deposit, and Loan Operations to ensure efficient, high-quality service delivery and operational excellence.
Education
University of Hartford
Master of Business Administration (M.B.A.)
Skills
- Contact Centers
- Sales Operations
- Customer Retention
- Store Operations
- Online Retail
- Customer Service
- Quality Control
- Contact Center Operations
- Training & Development
- Cross-Functional Team Leadership
- Leadership
- Multi-Channel Retail
- Analysis
- Crm
- Social Media Marketing
- Direct Sales
- Contact Center Technology
- P&L
- Customer Relationship Management (Crm)
- Customer Engagement
- Retail
- Direct Marketing
- Outsourcing
- Process Improvement
- Account Management
- Budgeting
- Call Centers
- Strategy
- E-Commerce
- Customer Satisfaction
- Call Center Development
- Contact Center Management
- Management
- Team Building
- Leadership Development
- Social Media
- Call Center
- Quality Monitoring Programs
- Workforce Management
- Operations Management
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