Christina Restrepo
Project Management | Customer Service | Hotel Management
- Role
- Onboarding Project Lead at Netchex
- Location
- New Orleans, LA, US
- LinkedIn followers
- 500 followers
About Christina Restrepo
As an Onboarding Project Lead at Netchex, I leverage my 5+ years of experience in project management and customer service to ensure smooth onboarding processes for new clients. I work closely with the company\'s departments to implement tasks according to the product sales plan, ensuring timely and quality delivery. Before this, I was a Project Manager at Education Logistics, where I managed the onboarding of product sales and acted as a liaison between the company and the client. I also have extensive experience in customer service and Hotel Management. I am passionate about delivering exceptional customer service and creating memorable experiences for clients, guests, and audiences alike.
Experience
Onboarding Project Lead
Jul 2022 — Present · Covington, LA, US
Managed a high-volume portfolio of customer onboarding projects simultaneously, coordinating discovery, data collection, configuration, testing, training, and go-live to ensure a smooth and confident launch experience-Acted as a trusted frontline partner for customers, delivering white-glove support during critical implementation milestones and resolving urgent questions with empathy, clarity, and accuracy-Used Salesforce CRM, GuideCX, Jira, Google Workplace, and Microsoft 365 to track project health, customer interactions, and recovery efforts, ensuring timely follow-up and measurable outcomes-Drove problem-solving and conflict resolution by partnering with Sales, Customer Success, Product, Engineering, and Tax teams to identify root causes, propose solutions, and restore customer confidence-Analyzed project benchmarks, training attendance, support tickets, and customer feedback to surface trends, improve onboarding processes, and identify opportunities for elevated service experiences.
Education
Louisiana State University
Psychology, Psychology
2003 — 2008
Mandeville High School
High School Diploma
1999 — 2003
Skills
- Sales
- Hospitality Management
- Pre-Opening
- Outgoing
- Food & Beverage
- Customer Service
- Hotels
- Meeting Planning
- Strategic Planning
- Front Office
- Management
- Team Building
- Revenue Analysis
- Hospitality
- Banquets
- Yield Management
- Hotel Management
- Hiring
- Property Management Systems
- Hospitality Industry
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.