Christina Gilbert Ravaglia
Senior Director, Training and Documentation at Satmetrix
- Role
- Senior Director, Training and Documentation at Satmetrix
- Location
- Belmont, CA, US
- LinkedIn followers
- 500 followers
About Christina Gilbert Ravaglia
Trainer and product manager for business intelligence, financial, eCommerce, CRM, project management, and customer experience management SaaS applications. Manage documentation and training teams. Expertise in entire software lifecycle from gathering requirements to design and marketing. Specialties: Strategy, innovative software design, user interface design, product management, UX writing, marketing communications, training, and technical communication.
Experience
Senior Director, Training and Documentation
Feb 2017 — Present · San Mateo, CA, US
Manage all client and staff product training, online documentation, technical documentation, and communications. • Deliver all client, staff, and partner product release Webinars, release notes, and communications• Created and maintain LMS online product training for onboarding all staff and providing role-based training to users• Deliver onboarding training to Client Success Managers and Sales staff• Deliver live product training to clients and author training materials for Client Success Managers to deliver client training• Manage documentation staff
Education
Stanford University
A.B., Human Biology
1984 — 1988
Skills
- Process Improvement
- Agile Methodologies
- Management
- Enterprise Software
- Saas
- Business Alliances
- Strategic Partnerships
- Business Intelligence
- Customer Relationship Management (Crm)
- Software Development
- Scrum
- Oracle E-Business Suite
- Software as a Service (Saas)
- Net Promoter Score
- Customer Experience Management
- Analytics
- Business Process Improvement
- Go-to-Market Strategy
- Crm
- Product Lifecycle Management
- Integration
- Program Management
- Leadership
- Demand Generation
- Strategy
- E-Commerce
- Product Development
- Technical Writing
- Product Marketing
- Usability
- Business Process
- User Interface Design
- Salesforce.com
- Sales Enablement
- Requirements Analysis
- Cloud Computing
- Cross-Functional Team Leadership
- User Experience
- Consulting
- Partner Management
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