Christina Lawrence
Customer Success Manager | 18+ Years in Client-Facing Roles | Certified in Generative AI for Customer Success | Relationship Builder | Retention & Onboarding Expert
- Role
- Habilitation Specialist at YAI
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Christina Lawrence
I am a healthcare professional with over a decade of experience in patient-centered…
Experience
Habilitation Specialist
Nov 2020 — Present · US
Delivered individualized client support and led daily living skill sessions, promoting autonomy and emotional well-being.•De-escalated high-stress incidents with compassion, ensuring client safety and satisfaction.•Maintained accurate documentation, goal tracking, and progress reporting to ensure quality outcomes.
Education
CourseCareers
Certificate , Sales Development Representative
Star Career Academy
CMA, Medical/Clinical Assistant
Technical Institute of Allied Health
Phlebotomy Certificate , Phlebotomy Technician/Phlebotomist
Coursera
Certificate , GenerativeAI in Customer Success
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