Christina Harris
Director of Customer Success at Solid Commerce
- Role
- Director of Customer Success at Solid Commerce
- Location
- Minden, NV, US
- LinkedIn followers
- 500 followers
About Christina Harris
Customer service | Account Management |Ecommerce | 3PL
Experience
Director of Customer Success
Jan 2021 — Present
Manage team of Growth Advisors and Customer Service Representatives• Coach and support team with new onboardings and launch• Help own overall relationship with merchants including satisfaction, onboarding, training and adoption of new features• Advocate customer requests and concerns cross-departmentally • Manage merchant escalations to achieve satisfaction and retention• Create and maintain knowledgebase articles • Mange CRM data and Zendesk platform performance and metrics• Maintain 98%+ CSAT and 12 months of below goal of 1.5% monthly churn between January 2021-May 2022
Education
Thomas Edison State University
Bachelor's of Science, Business Administration and Management, General
2005 — 2009
Skills
- E-Commerce
- Customer Satisfaction
- Microsoft Office
- Sales
- Customer Service
- Microsoft Word
- Inventory Management
- Microsoft Excel
- Time Management
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