Christina Ballesteros
Customer Success Specialist @McGraw Hill
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WORK HISTORY
Customer Success Specialist @McGraw Hill
AZ, US
Develop and evaluate teaching procedures and strategies for various academic programs. Responsible for the development and implementation of learning strategies used for whole group and small group instruction. Coordinates teacher and staff development by creating and managing professional development programs. Responsible for ensuring customer success in implementation, on boarding, creating customized training modules that align with district and state-specific academic standards and securing annual renewals of programs. Currently oversee and manage implementations for over 50 districts in Arizona and New Mexico. Create and deliver in-person and virtual training sessions and resources for groups of administrators and teachers ranging from five to 50+ participants. Align strategies and modalities to fit individualized learning frameworks for districts. Develop and translate curriculum for bilingual and mainstream instruction. Consistently surpass utilization and deliverable goals by 45+%. Rank 91% or higher in customer satisfaction Lead biliteracy expert for content and presentation and trainings
EDUCATION
University of Phoenix
Master of Arts
Arizona State University
Master's in Curriculum & Instruction
University of Arizona
Bachelor of Arts
ABOUT CHRISTINA BALLESTEROS
Seasoned Educational Consultant and Customer Success Specialist with over a decade of experience in professional development, curriculum design, and educational leadership. Proven track record in crafting and implementing learning strategies that drive student achievement and educator success. Expertise in leveraging EdTech tools, including Salesforce and Microsoft Office, to optimize instructional delivery and client engagement. Fluent in English and Spanish, with the ability to develop and deliver bilingual training sessions and instructional materials. Passionate about fostering continuous improvement and innovation in education.Key Skills- Professional Development & Training- Instructional Design & Curriculum Development- Customer Success & Client Engagement- Educational Technology Implementation- Bilingual Education (English/Spanish)- Project Management- Data Analysis & Reporting- Cross-functional Collaboration- Sales Force & Gain Sight Customer Management- Microsoft Office-Slack
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