Christina Pollard

Claims Specialist Ii @Nationwide

Columbus, OH, US

Delivers an outstanding customer service experience to internal, external, current, and prospective Nationwide customers. Adheres to high standards of professional conduct consistent with the delivery of outstanding service.Handles all assigned claims, promptly and effectively, with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. These options include the use of the Property Repair Network, independent adjusters and self-written estimates. Reviews all estimates proposed by vendors or adjuster and explains scope of work to customers.Provides leadership to less experienced claims associates.Opens, closes and adjusts reserves in accordance with company practices to ensure reserve adequacy. Makes decisions within delegated authority as outlined in company policies and procedures. Determines accurate policy coverage on claims and supplements, using appropriate claims methodologies to investigate, evaluate, settle and finalize assigned property claims.Partners with Special Investigation Unit and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for lawsuit, trial or subrogation.

Wayne Community College

Medical Insurance Specialist/Medical Biller

Fayetteville State University

HISTORY