Christina Oconnell
Bilingual Fraud Analyst @RBC
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WORK HISTORY
Bilingual Fraud Analyst @RBC
Completed credit/debit/visa debit fraud training • Followed policies, procedures and code of conduct to ensure safety of accounts• Handled up to 50 bilingual calls per day• Analyzed accounts for fraud and created full fraud reports, canceled credit cards and issued new cards• Navigated 7+ computer applications to retrieve and input data while conversing with clients about their accounts• Collaborated with colleagues to resolve complex cases•Achieved performance metrics
EDUCATION
Dawson College
Social Sciences
M.I.N.D Highschool
High School Diploma
University of Ottawa
Bachelor's degree, Criminology/Psychology
Concordia University
Psychology
ABOUT CHRISTINA OCONNELL
Bilingual customer service professional with excellent communication and interpersonal skills. Organized and detail oriented, with the ability to multi task and work well under pressure independently and in team environments. Quick learner who is motivated to continue to learn and grow professionally. Psychology/Criminology graduate with the ability to empathize in all interactions.
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