Christina Molina
Sr. Field Sales Support at iRhythm Technologies, Inc. |DEI Champion| |ERG Leader|
- Role
- Sr Field Support at iRhythm Technologies, Inc.
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Christina Molina
Lead with Integrity, Solve for the Patient, Think Big, Go Fast, Collaborate to Win…
Experience
Sr Field Support
Apr 2011 — Present · Deerfield, IL, US
Play an integral part in the success of the Sales region, Customer Care team and the company through the onboarding of accounts, monitoring and trending of account activities and management of critical aspects of iRhythm accounts. • Build strong relationships with assigned regional team(s), motivate assigned account teams to achieve Best in Class service and identify process improvements to maximize efficiencies. • Act as the primary contact for the Sales team for onboarding new accounts• Act as a central Customer Care contact with the goal of being a subject matter expert on individual accounts, Customer Care and iRhythm groups in order to triage incoming issues and act as the primary issue owner who is responsible to follow issues through to resolution.• Troubleshoot customer/patient issues relating to products, services, account and patient enrollment • Work to develop work processes and procedures for the Field Support team• Be a key resource in the region’s success – help nurture accounts, monitor key trends and develop action plans to maximize the efficiencies and service level of the regional team.• Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates and seek out new ways to improve service to each group• Provide superior customer service by identifying and initiating resolutions to customer concerns and issues relating to iRhythm products and services; assist regional team members in striving for one-call resolution• Identify processes in need of improvement and recommend enhancements or changes to those processes• Use appropriate judgement in the upward communication regarding department • Mentor new hires
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