Christina Messuri
Seasoned Customer Experience, Process Improvement, and Business Operations professional. Master in the art of the pivot, bringing over 18 years of Telecom experience in Operations and CX transformation.
- Role
- Senior Manager Customer Experience Transformation at EchoStar Corporation
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Christina Messuri
As a Seasoned Operations Leader with over 18 years of experience, I specialize in driving…
Experience
Senior Manager Customer Experience Transformation
Oct 2022 — Present · US
Education
Bridgewater State University
Bachelor's degree
1997 — 2002
Suffolk University - Sawyer Business School
Master of Business Administration - MBA
2004 — 2007
Suffolk University - Sawyer Business School
Masters
2004 — 2007
Bridgewater State University
Bachelors
1997 — 2001
Skills
- Business Process Improvement
- Forecasting
- Customer Retention
- Process Improvement
- Outsourcing
- Program Management
- Wireless
- Workforce Management
- Service Delivery
- Strategic Partnerships
- Business Analysis
- Customer Experience
- Call Center
- Start-Ups
- Call Centers
- Business Development
- Team Building
- Management
- Customer Satisfaction
- Training
- Call Center Development
- Team Leadership
- Product Management
- Mobile Devices
- Analytics
- Quality Assurance
- Bpo
- Cross-Functional Team Leadership
- Team Management
- Strategy
- E-Commerce
- Project Management
- Contact Centers
- Performance Management
- Crm
- Account Management
- Executive Management
- Change Management
- Leadership
- Operations Management
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