Christina Mawdryk
Client Experience Manager @Sidi.Io
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WORK HISTORY
Client Experience Manager @Sidi.Io
Ottawa, ON, CA
Oversee delivery operations across 40+ client accounts, partnering with executive leadership to improve retention, utilization, and profitability• Lead and coach the Client Experience team, driving accountability, performance, and professional growth• Manage high-value client relationships and align stakeholders on strategy, expectations, and outcomes• Collaborate cross-functionally with marketing, sales, and leadership to deliver scalable solutions• Own KPI and performance reporting, translating data into operational decisions and process improvements• Contributed to year-over-year improvements in client satisfaction and operational efficiency
EDUCATION
Concordia University
Bachelor of Arts - BA, Specialization: Applied Human Sciences: Human Relations
Dawson College
Diploma of College Studies (DCS), Social Sciences
Université Laval
Certificate of Achievement , Northern Quebec: Issues, Spaces and Cultures
ABOUT CHRISTINA MAWDRYK
I’m a Customer Experience and Operations leader focused on improving performance, retention, and team effectiveness at scale.In my current role, I oversee delivery across 40+ client accounts and partner with executive leadership to improve operational efficiency, profitability, and client outcomes. I lead and coach cross-functional teams, align stakeholders, and turn performance insights into clear actions that strengthen both results and relationships.I’ve consistently been drawn to community-driven environments. As the Montréal Ambassador for Monday Girl, I design and host events that help women connect, learn, and access opportunities. These experiences shape how I approach leadership: with clarity, inclusion, and trust.I’m motivated by roles where operations and human experience intersect: building structured processes while ensuring the people within them succeed.Dual citizen with full work authorization in both Canada and the European Union.
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