Christina Baker

About Christina Baker

I bring nearly two decades of experience in operations and client engagement, with a career built on creating scalable systems, seamless client experiences, and high-performing teams. My background spans startups, consulting environments, and leadership development firms, giving me a unique perspective on how organizations function and what it takes for leaders to succeed.Since 2017, my work has centered on the leadership development, executive coaching and consulting spaces. I’ve partnered closely with senior executives, HR leaders, I/O psychologists, and world-class business coaches to design, oversee, and manage coaching engagements that strengthen leadership effectiveness and organizational health.I’m passionate about creating processes and client experiences that not only improve business outcomes, but also empower leaders to thrive. Whether building scalable systems, managing complex engagements, or fostering trusted relationships, I bring a balance of strategy, detail, and care that ensures clients receive exceptional value at every step.

Experience

1. Director of Client Engagement & Operations

   Bridgeline Executive Coaching & Leadership Development

   Dec 2023 — Present

   At Bridgeline Executive Coaching, I lead the client engagement and operations that bring our leadership development services to life. I partner directly with HR leaders and executives to understand their priorities, scope needs, and design coaching engagements that align with organizational goals. A core part of my role is managing the coach selection process—ensuring each leader is matched with the coach whose expertise, background, and style best support their growth.Once engagements are underway, I oversee progress and accountability through alignment meetings, pulse surveys, and detailed reporting, providing sponsors and stakeholders with clear insights into outcomes. Beyond individual programs, I also support the development of scalable processes for workshops, assessments such as Everything DiSC®, The Five Behaviors®, and 360 feedback tools, and other leadership initiatives that extend impact across organizations.

Education

• Life Coach Training Institute

  Life Coaching

• UCLA

  Coursework, Psychobiology

• Crafton Hills College

  Associate's degree, Social Sciences

Skills

• Merchandising
• Microsoft Excel
• Adobe Indesign
• Sales Operations
• Customer Retention
• Operations Management
• Customer Service
• Loss Prevention
• Performance Management
• Employee Training
• Team Management
• Cross-Functional Team Leadership
• Retail
• Small Business
• Strategy
• Management
• Team Building
• Business Development
• Marketing
• Leadership
• Leadership Development
• Microsoft Word
• Team Leadership
• Profit
• Public Speaking
• P&L Management
• Strategic Planning
• Inventory Management
• Coaching
• Project Management
• Direct Sales
• Customer Satisfaction
• Training
• New Business Development
• Sales Management
• Microsoft Office
• Sales
• Organizational Development
• Sales Process
• Human Resources