Christy Franco
Principal Operations Strategy, Special Operations @Discover
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WORK HISTORY
Principal Operations Strategy, Special Operations @Discover
Integration Management Office : July 2025- PresentChosen to work on the Technology Integration between Capital One and Discover- Led 4 workstreams as the Technical Program Manager, collaborating between Product and Technology to ensure technical builds were deployed correctly-Designed and implemented the organizational framework and governance model for aligning technology supply with business demand for over employees across 10+ product areas, enabling scalable, cross-functional decision-making- Directed the end-to-end design and roll out of a white-glove technology onboarding program, establishing performance metrics and service standards that improved satisfaction, and achieved 85% extremely positive reviews. Strategic Delivery team May 2024-July 2025-Reduced organizational risk posture through targeted process enhancements and increased cross-functional communication-Delivered weekly reports on key milestones and emerging trends directly to the CIO, ensuring executive visibility and strategic alignment-Achieved over 95% response rate on 3 business unit wide surveys - Led end-to-end program management of our Enterprise Data Management cross functional initiative, successfully coordinating efforts across multiple business units to achieve current state documentation, align retention policy implementation, and curate Metadata to decrease risk.
EDUCATION
University of Minnesota
Bachelor of Arts (B.A.), Journalism; Strategic Communications; Public Relations
University of Wisconsin-Parkside
Master of Business Administration - MBA, Marketing
ABOUT CHRISTY FRANCO
With over 15 years of experience in operations, supply chain management, education, and…
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