Christina Lamb Sidell
Customer Success Manager. Specializes in Customer Retention, Cross-Functional Collaboration, Strategic Planning, & People Management.
- Role
- Senior Customer Success Manager at Riskonnect, Inc.
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Christina Lamb Sidell
A strategic and interpersonal professional with 15+ years of experience managing the customer success lifecycle with proven success driving product adoption, customer retention, and sales growth within SaaS models. Demonstrated ability to align cross-functional teams, stakeholders, and customers across a global landscape, centering objectives and strategies to deliver significant achievements and improved outcomes. Innovate to improve current working practices and seek new technologies that support business productivity. Leverage data to identify opportunities to improve speed, quality, and the customer experience.Key Profile Offerings: Maximize upselling opportunities for the company’s most valued customers in collaboration with Account Managers, shattering upselling quota by 106% through selling additional software packages and services (SAI360). Transferred the primary Client Services Department offshore to India which slashed $105K+ in annual costs (451 Research – S&P Global Market Intelligence). Recognized as the 2016 Client Service Person of the Year for top metrics in retention rate, upsell, and renewals (451 Research – S&P Global Market Intelligence). Achieved performance excellence for client service (top 10% firm-wide) four (4) years consecutively (Charles Schwab). Send me a DM or email at L••••••••@gmail.com to connect!
Experience
Senior Customer Success Manager
May 2023 — Present · Boston, MA, US
Education
Union College
Bachelor of Arts - BA, Political Science
1994 — 1998
UMass Boston
Master of Arts - MA, Dispute Resolution
2000 — 2002
Skills
- Event Planning
- Powerpoint
- Sugarcrm
- Vendor Relations
- Logistics
- Management Consulting
- Vendor Management
- Salesforce.com Administration
- Research
- Financial Services
- Sage Crm
- Interviews
- Business Strategy
- Financial Analysis
- Human Resources
- Problem Solving
- Recruiting
- Negotiation
- Customer Relationship Management (Crm)
- Public Speaking
- Event Management
- Contract Negotiation
- Customer Service
- Customer Relations
- Contract Management
- Office Management
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