Christina Knoll

Customer & Product Success

Role: Director of Customer Success at Balto
Location: Berkeley, CA, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Christina Knoll

10+ years of experience in sales, customer success, program management, event planning, account management, education, and technology. I have planned, promoted, and executed small to large-scale in-person and virtual events, led customer-facing teams, analyzed data to develop best practices, onboarded and trained SaaS products, planned successful product launches, increased user engagement through renewals, upsell, and Xsell, managed relationships with cross-functional teams, and so much more all while having fun and enjoying the process! My goal is to continue growing and getting better every day!

Experience

Director of Customer Success
Balto
Feb 2025 — Present
Lead customer success initiatives at Balto, focusing on strategy, onboarding, retention, and data-driven insights.• Collaborate internally to drive advocacy and growth, ensuring customer satisfaction and business success.

Education

University of California, Berkeley
Bachelor's degree, Sociology and Education
2012 — 2015

Skills

Community Outreach
Social Media
Early Childhood Education
Child Development
Team-Oriented
Creativity
Result Oriented
Business Development
Entrepreneurship
Education
Articulate Communicator
Microsoft Word
Creative Problem Solving
Market Research
Teamwork
Computer Proficiency
Design Thinking
Marketing
Customer Service
Product Development

Contact information

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Work email
c••••••••@balto.ai
Personal email
•••••@•••••.com
Direct dial
+16•••••••77

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Current company

Balto

Software Development · 163 employees · Founded 2017 · St Louis, Missouri, United States

Balto is building the AI Workforce for the modern contact center. Customer support and sales teams are entering a new era. As AI takes on more routine conversations, the work left for human representatives is no longer simple. These calls are more complex, more emotional, more regulated, and more valuable. Every remaining conversation carries real weight for revenue, compliance, and brand trust. The contact center is becoming a place where every interaction defines the relationship. But most AI in the contact center today is fragmented. Teams stitch together tools for real-time guidance, post-call insights, quality assurance, automation, and voice bots, each operating in its own silo. The result is a patchwork of point solutions that improve pieces of the workflow but never the workforce as a whole. And when a customer moves from a fast, competent AI interaction to a human who lacks context, the experience falls apart. This is the drop-off problem, and fragmented tools cannot solve it. Balto takes a different approach. We built a single, coordinated system for the contact center that brings real-time guidance, automation, quality, insights, and AI agents together in one place. Every conversation, whether handled by a human or AI, runs through the same system and feeds back into it. AI and human representatives operate under shared standards, shared QA, and shared accountability. The result is not just a set of tools, but a workforce that learns from every conversation and gets better with every call.

balto.ai

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About Christina Knoll

Experience

Director of Customer Success

Education

University of California, Berkeley

Skills

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