Christina K.
FCC Customer Success Manager - Prevent Fraud | Minimize Risk
- Role
- Financial Crime Compliance - Customer Success Manager at LexisNexis Risk Solutions
- Location
- Dayton, OH, US
- LinkedIn followers
- 500 followers
About Christina K.
Experienced Customer Success Manager with a demonstrated history of working in the information technology and services industry. Skilled in Analytical Skills, Microsoft Word, Sales, Legal Writing, and Account Management. Strong marketing professional with a Associate of Applied Business focused in Paralegal from Fortis College fka Rets College.
Experience
Financial Crime Compliance - Customer Success Manager
Mar 2022 — Present · OH, US
Contract renewals and upsells – Accuity (all), Emailage, and other assigned renewalsProactive outreach to instill value for our clients (health checks, training, QBRs, etc.)Analysis – consistent review of book to identify trends, anomalous usage patterns or other flags, reviewing with Sales Reps (where necessary), taking appropriate action to ensure client satisfaction and minimal attrition.New account / customer onboarding and implementationsCommunicate account team / customer support contact info to customer stakeholdersEnsure TSC is engaged where appropriateAddress any other concerns or needs that arise.QBRs - Coordinate with Sales Rep and clients, owning preparation and delivery of slides, supporting documentation, reports, etc. Ensure clear and comprehensive documentation, communication and execution of all action items identified during QBRs.
Education
Fortis College fka Rets College
Associate of Applied Business
2009 — 2011
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