Christina K.

About Christina K.

Hey there! I\'m a customer-obsessed SaaS professional with 8+ years of experience helping enterprise and mid-market customers successfully adopt technology and unlock long-term value. I currently work as a Customer Success Architect (early-life CSM), where I engage with customers, partners, and implementation teams to ensure a smooth onboarding experience, and more importantly, set customers up for success long after go-live.My sweet spot is right at the intersection of strategy, enablement, and execution. I love digging into complex requirements, making sense of the chaos, and translating it all into clear, actionable steps that customers can run with.Here’s what I bring to the table: Onboarding & Solution DeliveryI build scalable onboarding frameworks and lead customers through implementation with clarity and confidence. From product walkthroughs to go-live prep and post-implementation strategy, I help simplify the complex. Cross-Functional CollaborationI regularly work across Product, Support, Sales, and Partner teams to streamline the customer experience and bring feedback full-circle. Whether it’s managing change or troubleshooting gaps, I love rallying the right teams to solve problems fast. Customer Enablement & Value RealizationI empower customers early and often — not just with training, but with the context and guidance they need to build strong programs, adopt new features, and maximize their investment. Partner Relationship ManagementI work closely with implementation partners to ensure alignment, close gaps, and deliver an experience that feels unified for the customer.I’ve led customers through early-life phases in sustainability and financial reporting solutions, and I’m especially passionate about improving internal processes that make customer success more scalable and consistent.Above all, I care deeply about the people behind the logos. I’m here to build relationships, create clarity, and make our customers feel heard and empowered at every step.Let’s connect! Always happy to share ideas, learn from others, and support those on a similar journey.

Experience

1. Lead Solution Success Manager

   Workiva

   Apr 2026 — Present

   Serving as a visionary link between complex platform capabilities and tangible business outcomes, the Lead Solution Success Manager moves beyond traditional account management. This role pioneers scalable, one-to-many methodologies designed to accelerate time-to-value and empower customers to achieve self-sufficiency at scale.

Education

• Southern Methodist University

  Sociology

  2012 — 2014

• Tarrant County College

  Bachelor of Arts (B.A.), Markets and Cultures/Economic Sociology

  2010 — 2012