Christina Johnson

About Christina Johnson

Pei Wei: Director of Field Training • Elaboration in the MIT process and training program in approx. 120 locations• Material development and rollouts from RVP/Director level to the restaurant level• Training and Development during the NRO process as well as existing locations• Created and implemented the Shift Lead program, while playing a key role in revamping the Leadership in Training binder.• Conduct weekly calls following up with and establishing clear standards for all Managers in TrainingBJ\'s Restaurant and Brewhouse: Regional Training Development Manager - East Coast• Responsible for building culture and teaching company standards at New Restaurant Openings• Opened 44 restaurants, trained over team members while driving company standards and procedures• Increased labor efficiency through side by side training and coaching• Writing and updating all training materials, templates, schedules, orders, schematics, NRO materialsBJ\'s Restaurant and Brewhouse: Senior Manager• Supported 6 restaurants in a time span of 1 year• Improved standards through communication and effective training• Worked and built positive relationships with GMs and staff• Completed quarterly sales forecasts, labor templates, and ordering guides • Managed daily restaurant operations with an emphasis on recipe adherence, customer service, problem solving, reaction to current sales trends, and internal/external brand promotion.The Cheesecake Factory: Senior Manager/Mentor• Opened 6 locations with emphasis on cost control, staff supervision, training, and overall operations while driving $12+ million in sales• Boosted bar efficiency to a 99.5%, increased staff retention, standardized ordering/par systems, implemented more profitable bar procedures, and coordinated biannual new menu rollout• Earned certification as a designated trainer and mentor for entry-level and level 1 managers

Experience

1. Director of Field Training

   Pei Wei

   Apr 2017 — Present

Skills

• Hospitality
• Marketing
• Restaurants
• Hospitality Industry
• Management
• Food
• Talent Management
• Recruiting
• Start-Ups
• Sales
• Catering
• Human Resources
• Hiring
• Menu Development
• Training
• Customer Satisfaction
• Leadership
• Restaurant Management
• Food & Beverage
• Customer Service