Christina Holzberger
Senior Manager Risk Operations @Flex
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WORK HISTORY
Senior Manager Risk Operations @Flex
US
Credit Risk OpsIncome Verification & Direct DepositDeveloped operational policies and procedures for income verification and direct deposit workflows while managing a team of FTEs, contractors, and BPOsImproved workflow efficiency through process automation Reduced reputational risk and contact rates, and improved customer experience, through risk-related ux and policy improvements
EDUCATION
SUNY New Paltz
Bachelor of Science - BS, Visual and Performing Arts - Graphic Design
ABOUT CHRISTINA HOLZBERGER
COME WORK WITH ME AT FLEX - must be located in US onlyhttps://grnh.se/8d47687e5us(swipe through my featured posts for clickable link!)Senior Manager, Risk Operations at Flex - leading a team to iterate and scale our Credit Risk related underwriting initiatives. Partnering cross-functionally to drive new features and improve existing. Getting shit done, well. Processing Team Manager for Better.com, working to improve, automate, and maximize efficiency in loan processing. NMLS licensed, proven leader and coach. I build my teams up to help them achieve greatness and exceed their goals. Order Processing Manager for a fast-growing E-Commerce retailer. Highly experienced in various E-Commerce operations, day to day order processing, and EDI management for multiple vendor accounts and platforms, including Wayfair, Home Depot, Houzz, and Amazon. Over 4 years of experience with Zendesk, Jira, Magento, SalesPad, True Commerce Transaction Manager, and Commerce Hub. Keen eye for streamlining and simplifying processes and troubleshooting issues. Obsessively organized with a high attention to detail. Checklists are my best friend.• Operations Leader with 9+ years experience managing teams of ~12-15 individuals to exceed production goals in fintech, e-commerce and mortgage industries• Subject Matter Expert in cross-functional impact, fraud prevention, and mortgage regulatory guidelines, 10+ years of customer service expertise and 9+ years of operations experience• Developed new procedures to improve internal and external user experience (UX), and automate within Product UI to increase NPS scores• Created Help desk department and procedures, and streamlined processes for AR, order processing, fraud prevention and chargebacks at Tilebar, reducing processing times• Skilled in building successful teams and creating workflows to optimize business performance and improve efficiencySOFTWARE:MORTGAGEMicrosoft Office/ExcelGoogle G SuiteEncompassCorelogic CredcoFNMA & FHLMC GuidelinesSlackFront WorkdayGuruWMS SOFTWARESalesPad/Dynamics GPTrueCommerce EDIStarShipE-COMMERCEHome Depot/CommercehubWayfair ExtranetHouzz VendorAmazon SellerMagentoZendeskJiraLookerMetabase
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