Christina High

Clinical Quality Manager @UnitedHealthcare

Chattanooga, TN, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2022 — Present

Clinical Quality Manager @UnitedHealthcare

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TN, US

EDUCATION

1997 — 1999

Hoover High School

Advanced Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

N/A

Capella University

Bachelor of Science - BS, Health/Health Care Administration/Management

2004 — 2006

Dalton State College

Information Technology Management

1995 — 1997

Notre Dame High School Chattanooga

Advanced Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program

SKILLS

Account ManagementCoachingMarketingBusiness ObjectsNegotiationTime ManagementMicrosoft OfficeSalesPropertyTrainingCustomer SatisfactionGeneral InsuranceManagementTeam BuildingCustomer Relationship Management (Crm)Cold CallingLeadership DevelopmentData EntryDirect SalesStrategic PlanningMicrosoft OutlookVendor ManagementCall CentersLeadershipCall CenterSales ManagementCustomer RetentionContact CentersCustomer ServiceInsurancePerformance ManagementFinancial ServicesEvent PlanningCustomer ExperiencePowerpointMicrosoft ExcelMicrosoft WordTeam LeadershipRetailDirect Marketing

ABOUT CHRISTINA HIGH

Experienced Operations Manager with a demonstrated history in the Healthcare, Sales and Customer Service industries. Over 20 years of contact center experience with 17 years in leadership and training. Skilled in Strategy/Strategic Planning, Emotional Intelligence, Change Management, Crucial Conversations, Negotiation, Microsoft Office, Leadership Coaching & Development, KPI Performance Management, Data Analyzation, Operational Organization, Business Objectives, Process Improvement, Startup Development, SOP and Process Building, Healthcare Quality, Call Quality, Contracts, Vendor Management, Compliance, and P&L management.

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