Christina High
Clinical Quality Manager @UnitedHealthcare
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WORK HISTORY
Clinical Quality Manager @UnitedHealthcare
TN, US
EDUCATION
Hoover High School
Advanced Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Capella University
Bachelor of Science - BS, Health/Health Care Administration/Management
Dalton State College
Information Technology Management
Notre Dame High School Chattanooga
Advanced Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
SKILLS
ABOUT CHRISTINA HIGH
Experienced Operations Manager with a demonstrated history in the Healthcare, Sales and Customer Service industries. Over 20 years of contact center experience with 17 years in leadership and training. Skilled in Strategy/Strategic Planning, Emotional Intelligence, Change Management, Crucial Conversations, Negotiation, Microsoft Office, Leadership Coaching & Development, KPI Performance Management, Data Analyzation, Operational Organization, Business Objectives, Process Improvement, Startup Development, SOP and Process Building, Healthcare Quality, Call Quality, Contracts, Vendor Management, Compliance, and P&L management.
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