Christina Hartman

Siu Investigations Manager @American Family Insurance

Madison, WI, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2017 — Present

Siu Investigations Manager @American Family Insurance

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Madison, WI, US

In October 2017 I accepted the challenge of taking over our desk investigations pilot and make it a fully functioning investigative channel. I have the privilege to lead a team of 10 highly motivated and successful desk investigators and field investigators who continue to meet and exceed goals in productivity and quality. I continue as part of the SIU leadership team at American Family where I am involved in strategy development & implementation, setting goals and measures of success, establishing best practices, utilizing Lean concepts to review business processes, procedures, issues, etc. for improvement, as well as other responsibilities that will assure our SIU is a success now and in the future.

EDUCATION

2000 — 2002

American Educational Institute (AEI)

Senior Claims Law Associate (SCLA), Insurance

1978 — 1982

University of Wisconsin-Platteville

B.S., Psychology, Sociology

2004 — 2006

University of Wisconsin-Madison

Uinv. of Wisconsin Masters Certificate in Project Management, Project Management

SKILLS

InvestigationsChange ManagementClaimMs ProjectAccidentSubrogationResearchClaimsInsurance LawCustomer SatisfactionGeneral InsuranceFraudBudgetingCasualtyMicrosoft OfficeCustomer RelationsBackground ChecksProfessional LiabilityInvestigationCustomer ServiceGeneral LiabilityClaims HandlingWorkers' Compensation ClaimsLiabilityReinsuranceInsurance ClaimsPlanningAdjustingCommercial LinesStrategic PlanningInsuranceClaim InvestigationUmbrellaCoverageNegotiationLiability AnalysisCommercial InsuranceInland MarineClaims ResolutionPublic Speaking

ABOUT CHRISTINA HARTMAN

Experienced Investigations Manager with a demonstrated history of working in the insurance industry. Skilled in Negotiation, Business Planning, Analytical Skills, Property & Casualty Claims, Commercial Claims including Workers\' Compensation, and Farm/Ranch Claims. Strong administrative professional with a Univ. of Wisconsin Masters Certificate in Project Management. Experienced public speaker in the insurance industry including the WI State House & Senate as well as at conferences for the International Association of Special Investigation Units (both national and various state chapters), National Society of Professional Insurance Investigators (NSPII), International Assoc. of Auto Theft Investigators (IAATI), and various National Insurance Crime Bureau (NICB) forums.

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Christina Hartman — Siu Investigations Manager at American Family Insurance in Madison, WI, US | Unifers