Christina Griffith
Relationship Manager @Ewing Oil Company, Inc
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WORK HISTORY
Relationship Manager @Ewing Oil Company, Inc
Hagerstown, MD, US
Manage customer accounts, ensuring tailored support and prompt service.Lead PCI Compliance assessments for Ewing Oil and Liberty Petroleum, ensuring full regulatory adherence.Serve as the primary liaison with Heartland Global Payments, overseeing onboarding for new locations.Successfully implemented PCI Compliance mandates and managed hardware/software upgrades to meet evolving security requirements.Executed the transition from Fiserv to Heartland Global Payments for credit card processing in 2018.Develop customer satisfaction strategies, strengthening client relationships and driving business growth.
ABOUT CHRISTINA GRIFFITH
Dynamic and results-driven Relationship Manager with extensive expertise in account management, customer relations, and PCI compliance. Adept at managing customer accounts, leading compliance reviews, and serving as a strategic liaison between organizations and payment processors. Passionate about fostering client relationships, streamlining onboarding processes, and implementing strategic improvements that drive operational efficiency. Proficient in: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), project management, compliance audits, and strategic negotiations. Key Strengths: Relationship Management & Client Retention PCI Compliance Audits & Documentation Strategic Project Management Business Correspondence & Reporting Policy Implementation & Process Improvement Conflict Resolution & Negotiation Presentation Design & Public Relations
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