Christina Gregory

Experience

1. Director of Operations

   Hope Plumbing

   Feb 2013 — Present

   I am the leader of a rapidly growing, locally owned and operated, full service plumbing company. My goal is to ensure Hope Plumbing stands out from our competitors by providing quality workmanship and unparalleled customer service. Providing a fun and exciting work environment our employees are proud of is equally as important to me as our customers satisfaction! I support a team of Plumbers, Plumbing Assistants and Customer Service Representatives by-Generating an inbound and outbound call schedule to boost sales-Supervising and training staff on how to convert calls into booked service appointments-Managing dispatch to ensure the right technicians are matched with the proper job-Engage with potential customers about Hope Plumbing-Monitor performance of our technicians and staff-Resolve customer complaints quickly and favorably -Recruit and interview potential Hope Plumbing employees-Create and implement processes to help us work smarter-Guide new hires-Maintain fleet-Monitor performance to ensure goals are met-Communicate, encourage and build rapport with employees-Promote enthusiasm, loyalty and a happy and healthy work environment-Stage jobs by coordinating the necessary permits, inspections and equipment-Analyze job expensesIf you\'re interested in learning more about Hope Plumbing, please visit our website at you\'re interested in learning about career opportunities at Hope Plumbing, please contact me at c••••••••@hopeplumbing.com

Skills

• Operations Management
• Customer Service
• Cold Calling
• Customer Service Management
• Customer Escalation Management
• Quickbooks