Christina Frechette
Senior Business Analyst - Voice of Customer - Customer Experience @Td Insurance
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WORK HISTORY
Senior Business Analyst - Voice of Customer - Customer Experience @Td Insurance
Halifax, NS, CA
EDUCATION
Université de Moncton
Multi-/Interdisciplinary Studies, General
McGill University School of Continuing Studies
Business Data Analytics with Excel
Ontario Institute for Studies in Education of the University of Toronto
Instructional Design
Insurance Institute of Canada
Insurance
Simon Fraser University
Principles of Plain Language
Simon Fraser University
Principles of Plain Language
ABOUT CHRISTINA FRECHETTE
As Senior Business Analyst at TD Insurance, my focus has been on enhancing customer experience through the Voice of Customer. By leveraging data and strategic thinking, our team identifies actionable insights to improve customer satisfaction and streamline operational processes. Collaboration with cross-functional teams has been pivotal in informing organizational goals with customer-centric strategies. A commitment to bridging the gap between insights and strategy ensures impactful solutions that resonate with customers, colleagues, and the community. Beyond my role, I serve as a TD Ready Commitment Ambassador, championing initiatives that support communities and create opportunities for people to thrive. This passion for impact fuels the way I approach business problems, with a focus on empathy, inclusivity, and sustainable change. I believe better experiences start with listening and that the right insights, shared at the right time, can spark meaningful transformation for individuals, organizations, and communities alike.
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