Christina Dudley

About Christina Dudley

Diligent call center management professional effective at leadership development, motivating and directing teams to reach quotas and outperform expectations for sales, service quality and productivity. Thrives in environments with personal and aggressive targets. Detail-oriented and tireless in pursuing ways to strengthen processes, energize teams and overhaul procedures. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services, and customer satisfaction.

Experience

1. Wireline Solutions Manager

   One Source

   Feb 2023 — Present · US

   Manage and developed a team of front line Business Analysts, Paperwork and Solution specialists. Monitor and analyze reporting to identify trends and opportunities for improvements. Identify gaps in performance and partner to remediate. Provide weekly team and periodic 1:1 coaching to team members. Worked closely with executive leadership teams to plan, develop, coordinate and execute technical strategies aligned to client\'s vision, mission and purpose. Champions and drives integration between Customer Success and Service Delivery. Develops and maintain a culture that promotes service excellence and team member empowerment to act in the best interest of our partners and clients.* Reviews and analyzes reports and communicates results to management; collaborates with management to develop new policies, procedures and methods that improve operational efficiency.

Education

• East Carolina University

  Bachelor of Business Administration - BBA

  2020 — 2022

• Pitt Community College

  Associates in Arts, 3.0 Cum laude

  2019 — 2020

• Pitt Community College

  Business Administration, Accounting and Business/Management, B

  2012 — 2017