Christina Creel

About Christina Creel

Operations Manager with over a decade of expertise in logistics and strategic planning…

Experience

1. Operations Manager

   Amazon

   Sep 2020 — Present · Jacksonville, FL, US

   Operational Leadership & Process Improvement:• Successfully manage Inbound operations, optimizing execution strategy, labor planning, and cost management. • Lead a team of two Area Managers and 100+ associates, spearheading cross-site initiatives to optimize safety, quality, and cost efficiency at a high-volume 1.2MM sq. ft. large parcel facility.Network Leadership & Strategic Initiatives:• Served as POC for multiple high-impact network launches, including AFT-X transshipments, RARC 3P Repairs, and ReLo Undeliverable processes driving efficiency and quality improvements at the network level.Safety & Compliance:• Led initiatives that contributed to a 63% reduction in recordable incidents YoY through enhanced safety protocols and process improvements (2024).Quality & Productivity Excellence:• Led inbound execution across all shifts, maintaining Inbound KPIs within 2% of network targets, driving sustained YoY performance improvements. • Inbound Quality Owner (20••••23) – Implemented process improvements leading to a 31% improvement in Inbound Defect Rate (IDR)(2021) and a 29% decrease in IDR (2023).People Development & Leadership Growth:• Spearheaded Tier development programs, affinity groups, and site-wide mentorship initiatives, fostering leadership growth and engagement.• Mentored and developed multiple salaried leaders by creating a standardized work method to enhance leadership engagement, resulting in improved engagement scores and measurable performance gains.

Education

• University of Florida

  Bachelor's Degree, Economics

  2011 — 2014

Skills

• Interview Preparation
• Telephone Skills
• Management
• Hiring Employees
• Project Management
• Interviewing Skills
• Staff Supervision
• Staffing Coordination
• Supply Chain Management
• Retail
• Staffing Plans
• Customer Satisfaction
• Supply Chain Operations
• Supervisory Skills
• Grocery
• Cash Handling Experience
• Project Coordination
• Leadership Development
• 5s
• Merchandising
• Public Speaking
• Store Operations
• Cash Register
• Customer Service
• Microsoft Word
• Hiring
• Operations Management
• Troubleshooting
• Retail Sales
• Leadership
• Supermarkets
• Microsoft Excel
• Powerpoint
• Time Management
• Cashiering
• Microsoft Office