Christina Thomas
Director- Franchise Operations
- Role
- Director-franchise Operations at H&R Block
- Location
- Jasper, AL, US
- LinkedIn followers
- 500 followers
About Christina Thomas
Experienced franchise professional with a demonstrated history of working in the retail industry. Skilled in Business Planning, Franchising, Operations Management, Customer Service, and Small Business.
Experience
Director-franchise Operations
Nov 2023 — Present · Jasper, AL, US
Purpose and Scope: Responsible for leading a team of Operations and Program Managers to influence and execute initiatives that cater to the needs of our franchisees and field associates, while aligning with H&R Block\'s Block Horizons 2025 Strategy. As the Director, I serve as a leader, influencer, and have extensive knowledge of the retail and franchise business, with a history of fostering strong relationships with franchisees, field associates, and internal stakeholders.Organizational Impact | Contributions: Provide strategic direction for franchise operations, overseeing the franchise support, franchise practice management, and franchise accounting center teams. Enhance communication between franchisees and H&R Block to improve overall quality and collaboration. Contribute to the development of operating concepts, processes, and guidelines for the franchise network. Support the onboarding of new franchisees, aligning with HRB business strategies. Continuously analyze HRB\'s performance to enhance franchisee, field associate, and client satisfaction, develop improvement plans when necessary. Drive process and program improvements aligned with national and local strategies. Act as a representative for franchise in meetings with strategic and operational business partners. Analyze key indicators to identify trends and opportunities, collaborating with partners to address areas of concern. Lead and develop a high-performance team through effective coaching and fostering teamwork. Review and improve overall franchisee operations in partnership with Franchise Regional Directors. Ensure franchisees operate in compliance with legal obligations, working with legal counsel when necessary. Direct leadership of the Franchise Leadership Council.
Education
University of Missouri-Kansas City
Henry W. Bloch School Of Management, Bloch Executive Education
2018 — 2018
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