Christina Burden

About Christina Burden

I am a well-seasoned and highly accomplished professional with a sizeable tenure. I have spent my experience accumulating knowledge and achieving set goals through delivering my best at every step of the way to provide optimal results. I firmly believe in establishing and maintaining the key partnerships and relationships that prove productive and allow for better performance.I am an established professional with an analytical mindset. I have well over 20 years of experience, along with an extremely successful and proven track record at handling multiple roles and massive projects without any delays. I am highly collaborative, and I can perform exceptionally well in teams as well as by myself. I thrive in fast-paced business environments and cherish a chance to self-manage things through my innate problem-solving skills. I possess verifiable leadership, interpersonal, and communication skills that allow me to put across my side of things with a crisp point to not only peers and colleagues but also the management. I am a remarkably successful mentor to my peers and colleagues, owing to my exceptional people’s skills and have always given them the nudge in the right direction to go the extra mile.I am positively confident in my capability to deliver impeccable results through my dedication and ability to handle multiple roles, functions, and activities deftly under high-pressure environments.Areas of Expertise:• Strategic Planning • Microsoft Office Suite • Extensive Leadership • Experienced Site Leader • Strong Communication & Interpersonal Skills • Analytical StrengthSkill Highlights• Over 20 years leadership experience in Contact Centers, Workforce Management, Telephony administration, organizational integration, and program development and Project Management in Fortune 100 Companies.• Experienced site leader with end-to-end responsibilities, including budgeting, staffing, quality assurance, workforce management, telephony, training, process improvement and vendor management.• Outstanding communicator with ability to present complex information to both executive audiences and front-line staff.• Analytical strength to collect and analyze information, problem-solve, and take action that delivers exceptional results.• Leadership ability to enhance group productivity, streamline processes, and resolve conflicts.• Recognized for developing strong performers, with the ability to build and mentor highly productive and motivated teams in an inclusive and diverse environment.

Experience

1. Director, Contact Center Operations Support

   The Standard

   Aug 2023 — Present

Skills

• Customer Service
• Customer Satisfaction
• General Insurance
• Project Management
• Insurance
• Business Process Improvement
• Management
• Vendor Management
• Process Improvement
• Leadership
• Workforce Management
• Call Centers