Christina Angel

Sr Specialist Solutions Architect - Amazon Connect @Amazon Web Services (AWS)

Bentonville, AR, US

Combining business acumen with technical skills, I work with customers to architect solutions to significantly complex problems with measurable, long-term positive impact on their business.• Specializing in Contact Center technologies. Expert knowledge of designing to increase overall customer and agent experiences.• Develop deep understanding of customer’s business needs, technology challenges, and industry. Build and own the relationships with senior leaders and influence strategic direction, ensuring customer’s short-term technology decisions will meet their long-term business outcomes.• Delivered solutions which become reference designs or reusable artifacts for other Solutions Architects to leverage for their customers.• Proactively identify gaps in AWS products and services. Drive effective feedback gathering from customers, and translate that feedback into clear business and technical requirements for product and engineering teams to review. Continue to sponsor the creation of new products and features from these requirements, working closely with product and engineering teams to minimize requirements drift from the customer’s needs.

University of Arkansas at Fayetteville

Business Administration and Management, General

Bellevue University

Bachelor's Degree

NorthWest Arkansas Community College

Associate's Degree