Christina A.
Catastrophic Incident & Program Manager, PayPal
- Role
- Catastrophic Incident & Program Manager at PayPal
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Christina A.
I am a passionate and highly skilled Major Incident Manager and people leader, driving…
Experience
Catastrophic Incident & Program Manager
Aug 2021 — Present · US
Directly contributed to the Incident Management Program uplift, collaborating on drafting, alignment and publication of the updated Incident Management Policy, Standard and related Procedures.• Provide essential support for the Incident Management Program, including guidance on best practices and effective execution of processes.• Generate monthly and ad hoc major incident metrics.• Provide after-hours escalation support and lead enterprise-level catastrophic and confidential/sensitive incidents, including regulatory, compliance and security concerns. • Collaborate across departments and global partners to drive resolution, ensure clear communication to all levels of the organization, and foster a team environment.
Education
Southern Illinois University Edwardsville
Bachelor of Science - BS
1998 — 2002
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