Chris Liladrie
System Support Specialist @NEP Group, Inc.
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WORK HISTORY
System Support Specialist @NEP Group, Inc.
Systems Support- Global IT, works with US and International Teams (APAC, UK, Netherlands, Spain, Australia, etc.) for resolving, provisioning, and Triaging tickets in Service Now- Supports over Users across multiple companies domestically and globally- Knowledgeable of different OS (Windows, MacOS, Unix (variants)-Manage Windows Servers(2008 and newer)- Creates formal documentation of IT processes and procedures-Knowledgeable of Microsoft Office, Dropbox, Box, Adobe, OKTA, Crowdstrike, Proofpoint, Bomgar, Datto, Jira, Confluence, and Intune- Works with Broadcast Production teams - Knowledgeable of Network Security and Cybersecurity basics. Escalations Team- Work as an intermediary person between the team and higher support - Able to create/modify/delete users from AD/Azure - Review tickets to be escalated and resolve or triage to the next teams queue - Work on projects or assigned tasks as provided/needed - Edit/Modify profiles in O365 Admin Portal - Assist with any Security/Network related issues (migrations/patching/hardening, etc.) SNOW Review Team- Modify Company instance of SNOW via CSS/HTML - Approve/ Deny Documentation for the company and assist with any flow creation as needed
EDUCATION
Southern New Hampshire University
Associate's degree, Information Technology
Western Governors University
Bachelor of Science - BS, Network Operations and Security
ABOUT CHRIS LILADRIE
I am currently a System Support Specialist at NEP Group, Inc, a global leader in broadcast and media production services. I have multiple certifications in ITIL, CompTIA A+, and Fortinet Network Security Expert Level 1. My core competencies include help desk implementation, computer hardware, network administration, and various software and tools. As a System Support Specialist, I work with US and international teams across multiple companies and regions to resolve, provision, and triage tickets in Service Now. I support over users with different operating systems, such as Windows, MacOS, and Unix variants. I also manage Windows servers and create formal documentation of IT processes and procedures. I work with broadcast production teams and have knowledge of network security and cybersecurity basics. I am motivated by the challenge and diversity of working in a global IT environment and I enjoy collaborating with colleagues and customers to provide world-class service and support. I value learning and staying abreast of the latest technology enhancements and I seek to bring my skills and expertise to the team.
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