Christie Rapsas Dean
Senior Manager, Portfolio Management & Experience at BCU
- Role
- Senior Manager, Portfolio Management & Experience at BCU
- Location
- Waukegan, IL, US
- LinkedIn followers
- 500 followers
Experience
Senior Manager, Portfolio Management & Experience
Oct 2025 — Present
Leading portfolio management and member experience strategy for consumer lending products, with a focus on driving profitable growth through data-driven acquisition, engagement, and retention initiatives. Responsible for developing and executing campaign strategies with emphasis on segmentation and targeting, managing revenue and expense targets, and measuring member experience through NPS and feedback analysis. Serve as the primary advocate for consumer lending products while partnering cross-functionally with Marketing, Sales, Risk, Finance, and Digital Services teams to achieve organizational growth targets and deliver best-in-class member experiences.
Education
North Park Theological Seminary
Master of Divinity - MDiv
North Park Theological Seminary
Master of Business Administration - MBA
Grove City College
B.A., Communication
2004 — 2008
Skills
- Newsletters
- Customer Service
- Creative Writing
- Microsoft Office
- Microsoft Excel
- Powerpoint
- Editing
- Social Media
- Non-Profits
- Microsoft Word
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