Chris Meier
Head of Air Miles Customer Care Centre @BMO
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WORK HISTORY
Head of Air Miles Customer Care Centre @BMO
Toronto, ON, CA
Accountable for the AIR MILES Customer Care Centre, providing voice and online chat support to AIR MILES collectors. The AIR MILES Reward Program is one of Canada\'s most recognized loyalty programs, with over 10 million active collector accounts, representing more than half of all Canadian households. AIR MILES collectors earn Reward Miles at more than 300 leading Canadian, global, and online brands and at thousands of retail and service locations across Canada. AIR MILES is a wholly-owned subsidiary of the Bank of Montreal.
EDUCATION
University of Toronto - Rotman School of Management
MBA
University of Guelph
BSc
OCAD University
Master of Design (coursework)
SKILLS
ABOUT CHRIS MEIER
I’m a strategic leader with over 20 years management experience and a track record of innovation and operational excellence. I\'m specifically interested in strengthening the connection between people and technology, helping organizations win by innovating effectively and, ultimately, improving society.I’ve been fortunate enough to work as a strategist in both the healthcare and banking fields, working with senior leaders to develop and implement innovative new models that enhance the client experience. In my current role I’m a team leader accountable for providing strategic leadership and overall management of the AIR MILES Customer Care Centre.From my broad educational background of science, business and design, I bring together a rigorous business approach grounded in strategy execution but I can also apply design methods to seek out, understand and deliver against our clients’ deeper unmet needs.
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