Christie C.
Membership Operations Manager @Connectivity Standards Alliance
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WORK HISTORY
Membership Operations Manager @Connectivity Standards Alliance
Lead end-to-end membership operations including onboarding, renewals, upgrades, downgrades, and terminations, ensuring a seamless member lifecycle while resolving escalated member issues and continuously improving the overall membership experience.Serve as primary administrator of the membership CRM, maintaining accurate member records and strong data integrity across core systems while producing reports and dashboards that track key metrics such as growth, retention, and churn to inform leadership decision-making.Oversee membership billing operations including invoicing, payments, vendor portal submissions, and purchase order management in close partnership with Finance to ensure accurate financial processing and reconciliation.Develop and maintain scalable standard operating procedures while identifying operational gaps and leading process improvement initiatives. Collaborate cross-functionally with Marketing, Finance, IT, and technical teams to support acquisition and retention campaigns, system enhancements, and workflow automation that strengthen operational efficiency and compliance.
EDUCATION
Las Positas College
Certified, Violence Prevention & Awareness
Ohlone College
Anthropology
ABOUT CHRISTIE C.
Throughout my career, I have focused on building inclusive, high-performing environments where teams, clients, and members feel empowered to succeed. By integrating client success leadership with membership operations, I help ensure that every stage of the engagement journey, from onboarding through renewal, drives meaningful impact and long-term growth.My expertise centers on operational excellence, including managing complex billing processes, financial reconciliations, and scalable Standard Operating Procedures. As a dedicated CRM administrator, I prioritize data integrity and system optimization so leaders have the insights needed for informed, strategic decision-making.I thrive in cross-functional collaboration to automate workflows, strengthen operational infrastructure, and close process gaps. Whether improving system functionality for clients or implementing strategies that reduce member churn, my focus is on building high-impact systems that support sustained engagement and organizational success.
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