Christie Redding Williams

Experience

1. Business Analyst - Documentation Specialist and Technical Writer

   CGI

   Nov 2021 — Present · Fairfax, VA, US

   DOCUMENTATION SPECIALISTManage the Policies and Procedures Documentation library, ensuring compliance with ISO and SOC requirements. Participate in internal and external audits by reviewing documentation for accuracy and compliance. Coordinate document workflows by sending workflow and approval requests to document owners and approvers, and follow up on overdue reviews. Maintain the Document Coordinator Activity spreadsheet by tracking document status and activity. Distribute monthly workflow updates to stakeholders to ensure transparency and accountability-Updated documents in response to findings from internal and external ISO and SOC audits-Designed new CGI-branded templates aligned with SO and SOC requirements-Provided support to document owners to ensure their materials met ISO and SOC compliance standards.TECHNICAL WRITERDevelop and maintain a wide range of technical documentation, including user manuals, product factsheets, Standard Operating Procedures (SOPs), technical design specifications, knowledge articles, and both internal and external communication templates. Collaborate closely with Architecture & Design, Engineering, Product/Service/Project Management teams, and Subject Matter Experts to gain insight into platform architecture, product functionality, end-user requirements, and processes. Continually evaluate current content and manage updates or revisions to literature. Act as Primary Liaison and compliance manager, supporting publications to the internal team and company intranet sites. Proactively keeping abreast of developments internally and externally to support overall compliance, Q & As, and efficiencies-Lead process documentation projects that include cross-functional working sessions to formalize internal process documentation-Enhance existing and new documentation with the inclusion of illustrations, diagrams, charts, navigation controls, etc, while adhering to standards for graphics, format, style, and workflow.

Education

• University of Maryland Eastern Shore

  Bachelor of Arts, English

  1993 — 1997

• Miami University

  MA, English

  1997 — 2000

• University of Maryland

  Doctor of Philosophy - PhD, English Language and Literature/Letters

  2000