Christie Keerthy
Relationship Manager @ Birla Estates | Enhancing Customer Experience
- Role
- Relationship Manager at Birla Estates
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Christie Keerthy
As a Customer Relationship Manager at Birla Estates for over two and half years, my focus…
Experience
Relationship Manager
Aug 2023 — Present · Bengaluru, IN
As a Customer Relationship Manager, I serve as the primary point of contact for all customer interactions, ensuring a seamless and professional experience throughout their journey. My core responsibilities include: • Conducting welcome calls for new customers and managing day-to-day client queries with prompt and effective communication. • Resolving customer concerns in real-time and striving for timely and satisfactory closure of issues. • Coordinating with internal departments to ensure smooth service delivery and quick resolution of client requests. • Managing collection-related activities such as demand calls, pre-due date follow-ups, sending reminders, identifying potential defaulters, and ensuring final collection closures. • Providing regular feedback and insights to CRM team leader on customer expectations, pain points, and opportunities for service improvement.
Education
Bangalore University
Bachelor of Business Management - BBM
Cavalier Animation
Diploma in 2D Animation
2012 — 2013
Skills
- Project Planning
- Event Management
- Cinematography
- Training
- Problem Solving
- Bold
- Overcoming Challenges
- Creative Direction
- Time Management
- Goal Setting
- Idea Generation
- Convincing Power
- Hospitality
- Motivational Speaking
- Promotions
- Graphic Design
- Music
- Drawing
- Micros
- Meet Deadlines
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