Christie Hutchinson

Sr Manager, Learning & Development @Concentrix

Wilmington, NC, US
EMAILS
c••••••••@concentrix.com
MOBILE NUMBERS
+17•••••••00

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WORK HISTORY

Oct 2018 — Present

Sr Manager, Learning & Development @Concentrix

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Wilmington, NC, US

Oversight for design, development and management of projects that focus on creating or updating hiring profiles,new hire training curriculum, continuing education training curriculum, minimum skills, minimum skills verification tools, and evaluation / testing tools with a goal to drive improved performance and streamline training. • Analysis of hirining practices, hiring profiles, training curriculum, evaluation / testing tools, operational policies and procedures that enable increased performance and retention within the business and drives consistent across locations. • Direct, project manage, and serve as a member of cross functional projects with clients and internal teams with a focuses on improving outcomes, driving consistency, or implementating new tools or processes.• Execute client deliverables with continuous communication to all internal stakeholders and client leaders. • Lead multicultural team with varying backgrounds, education, and positions within the organization to achieve a common goal while consistenty achieving a coaching index score of 4.5 or higher.

EDUCATION

1991 — 1996

University of North Florida - College of Business Administration

BA, Business Management

1984 — 1987

Allen D Nease Jr Sr High

College Preparatory, College Prep

SKILLS

Needs AnalysisLeadershipCurriculum DesignProcess ImprovementCustomer ServiceOrganizational DevelopmentService DeliveryBusiness AnalysisStrategyCall CenterBusiness Process ImprovementCustomer ExperienceOperations ManagementBudgetsPerformance ManagementCrmEmployee TrainingHuman ResourcesConsultingTeam LeadershipProgram ManagementVendor ManagementManagementTeam BuildingSalesCross-Functional Team LeadershipWorkforce ManagementBpoOutsourcingManagement ConsultingCall CentersStrategic PlanningCustomer SatisfactionTrainingInterviewsLeadership DevelopmentNew Business DevelopmentChange ManagementTraining DeliveryTalent Management

ABOUT CHRISTIE HUTCHINSON

Successful in leading cross functional and cross cultural teams with varying backgrounds and experience towards achieving common goals. Accomplished in training, gap analysis, evaluating and identifying areas for improvement within organizations and work groups.Core Competencies- Coaching, Mentoring and Facilitation- Staff Training and Development- Root Cause Analysis / Gap Identification- Relationship Management- Project Management- Change Management

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