Christian Terrill
Strategic Project Manager @Expian
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WORK HISTORY
Strategic Project Manager @Expian
London, GB
Drive internal alignment and readiness through structured documentation, clear governance, and agile delivery practices to support a rapidly scaling business• Champion data-informed process development, applying insights from client engagements to reduce friction, maximise product adoption, and minimise churn • Build and mentor a high-performing team of implementation managers and customer support staff, fostering a culture of delivery excellence and continuous improvement • Collaborate cross-functionally with Product, Engineering, and Sales teams to deliver a unified and consistent customer experience, while shaping the evolving client blueprint • Act as a strategic advisor to clients, aligning product capabilities with business objectives, and translating complex needs into effective delivery plans • Establish and operationalise scalable onboarding, support and training processes to enable future growth and improve customer outcomes • Lead project delivery for major client implementations, including a multi-phase programme for Historic Royal Palaces, overseeing onboarding, integration, migration, and adoption of the Expian platform as part of broader digital transformation programmes
EDUCATION
The Open University
Postgraduate Certificate
The Royal Central School of Speech and Drama
BA Hons.
The Open University
MBA
The Open University
MBA Unit in
The Open University
Diploma
The Training Camp
ITIL Foundation Certificate (V3)
The Open University
Diploma
The Open University
MBA
SKILLS
ABOUT CHRISTIAN TERRILL
I specialise in turning complex, high-pressure environments into aligned, scalable and customer-centred operations. My work typically sits at the intersection of technology, product, data and commercial teams, where delivery often needs a reset, communication needs clarity, and strategy needs grounding in reality rather than wishful thinking.Across multiple leadership roles in ticketing, live entertainment, digital platforms and SaaS, I’ve built a reputation for taking organisations through the messy middle of transformation. Whether it’s modernising legacy systems, stabilising underperforming programmes, or aligning cross-functional teams around a clearer delivery framework, my focus is always the same: structure, transparency and momentum.I’ve led technology, customer experience and commercial initiatives for organisations including London theatres, global ticketing vendors, arts institutions and SaaS platforms. Recent work includes reshaping customer experience, CRM and analytics capabilities, driving platform improvements, and establishing delivery processes that bring engineering, support and product teams into better rhythm.Colleagues describe me as calm under pressure, direct in communication, and highly effective at building trust with teams and senior stakeholders. I’m commercially minded, operationally disciplined and always focused on the outcome rather than theatrics.I’m exploring senior leadership roles in technology, transformation and customer operations. My interest spans CTO, CIO, CDO-adjacent, or Director-level opportunities where I can contribute to long-term growth, organisational clarity and improved customer experience.If you’re working on something ambitious and need someone who thrives in complexity, I’d be happy to connect.
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