Christian Ruark
Leadership | Analysis | Strategy
- Role
- Senior Manager, Global Retention Operations at Boundless Learning
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Christian Ruark
When was the last time you thought about optimizing business operations or creating…
Experience
Senior Manager, Global Retention Operations
Apr 2024 — Present
Responsible for driving Retention Operations globally, supervising and supporting Retention Managers, Retention Analysts and Operation Coordinators across all Boundless Learning locations. Ensures processes are standardized, efficient and documented across partnerships and teams. Works through issues blocking student progression and putting revenue and targets at risk. Focuses on qualitative and quantitative data to drive changes at institutions to positively impact student retention and experience including regulations, policy, process, data transfer, student reporting, forecasting, cross-functional communication, program material creation, and Learning Management System coordination. Heavily involved with transforming and integrating automated processes.
Education
Florida State University
Master of Science (MS), Sport Management
2010 — 2011
Bluefield University
Bachelor of Science (BS), Sports and Exercise
2006 — 2010
Eastern University
Master of Business Administration - MBA, Organizational Leadership
2022 — 2024
Skills
- Higher Education
- Student Affairs
- Event Planning
- Customer Service
- Marketing
- Microsoft Office
- Training
- International Relations
- Microsoft Powerpoint
- Fundraising
- Nonprofit Organizations
- Social Media
- Recruiting
- Sports Management
- Program Development
- Teaching
- Leadership
- Student Development
- Public Speaking
- Community Outreach
- Community Development
- Academic Advising
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