Christian Montague

About Christian Montague

I hold a diverse academic background, including graduate coursework in cognitive science, corporate ethics, collaborative problem-solving, data analytics, strategic marketing, and managerial accounting. I earned an MA in Philosophy and an IMBA from the University of Memphis, where my studies in philosophy enriched my critical evaluation skills, complementing my business acumen. I also gained a critical understanding of psychology and cognition through my graduate certification in Cognitive Science.With a clear focus on fostering personal and professional growth, I aim to contribute to or lead organizations that prioritize the development of their employees. Professionally, I bring over seven years of experience across various roles, including three years in Strategic Pricing at FedEx Services and my current role as a Sales Support Advisor at FedEx. My previous experience spans procurement, logistics, website/social media development, and quality assurance, providing a well-rounded foundation for my continued growth and contribution in the business world.

Experience

1. Sales Support Advisor

   FedEx

   Jul 2024 — Present · Memphis, TN, US

   Mentored colleagues to effectively resolve internal and external customer issues, enhancing team capability and overall customer satisfaction. Designed and implemented a departmental SharePoint site, creating a centralized resource hub containing critical applications, training materials, and Standard Operating Procedures (SOPs), significantly improving information accessibility and operational efficiency. Deployed over 20 specialized applications and conducted critical analyses to resolve a broad spectrum of issues, from straightforward invoice corrections to complex, multi-stage cases spanning duties, taxes, pricing, invoicing, and claims. Developed and delivered targeted training programs focused on pricing problem resolution and One-Rate service problem resolution, leading to widespread adoption of effective methodologies. These efforts resulted in improved issue comprehension across sales teams and substantially reduced resolution times.Served as liaison between the FedEx One Rate team and Post Sales Support management to facilitate effective resolution of F1R issues, enhancing interdepartmental coordination and communication.

Education

• University of Memphis

  International Master's of Business Administration - IMBA, International Business

  2018 — 2019

• University of Memphis

  Bachelor of Arts - BA, Ethics/philosophy

  2011 — 2015

• University of Memphis

  Bachelor of Arts - BA, History

  2011 — 2015

• University of Memphis

  Graduate Certification, Cognitive Science

  2016 — 2018

• University of Memphis

  Master of Arts - MA, Ethics/philosophy

  2016 — 2018