Christian Campos
Senior Media Delivery Ops Specialist, Project Manager at Hulu
- Role
- Senior Media Delivery Ops Specialist, Project Manager at Hulu
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Christian Campos
Senior Media Delivery Operations Specialist | Disney Streaming (Hulu | Disney+| ESPN+) 8+ years of experience in live streaming, broadcast operations, and incident management.I ensure seamless, reliable streaming at scale for Hulu + Live TV, Disney+, and ESPN+ by leading live operations, incident response, and process improvements that keep millions of viewers connected in real time. I focus on designing scalable workflows, driving cross-team alignment, and implementing operational strategies that reduce downtime and elevate the audience experience.Key strengths include:Leading high-pressure incident management with calm, decisive action.Collaborating with engineering, product, and leadership to optimize delivery systems.Mentoring teams to achieve higher performance and operational excellence.Passionate about the intersection of media and technology, I thrive in roles where operational rigor and strategic improvements directly drive business growth and build viewer trust.
Experience
Senior Media Delivery Ops Specialist, Project Manager
Nov 2021 — Present · Santa Monica, CA, US
Act as Tier-2 escalation lead for Hulu’s Broadcast Operations Center, resolving complex metadata, scheduling, and live signal issues during high-visibility programming.Drive incident management for major live events, coordinating Product, Engineering, and vendor resources to ensure timely resolution and clear executive communication.Influence tool and workflow design by identifying gaps, submitting feature requests, drafting requirements, and conducting UAT—directly shaping the operational stack used by the Broadcast Ops Center.Deliver channel/signal health reporting and analysis to leadership, surfacing actionable insights that inform reliability strategies and partner accountability.Conduct proactive metadata audits and quality reviews, safeguarding accuracy and compliance across programming rights and scheduling.Regularly step beyond role boundaries to cover daily ops monitoring, ad-hoc initiatives, and special projects—earning recognition for reliability and “roll up your sleeves” leadership.Provide structured postmortems and lessons learned following incidents, influencing updates to playbooks, escalation paths, and standard operating procedures.Maintain readiness as part of the 24/7 on-call rotation, ensuring coverage for critical live programming and fast escalation for executive-level incidents.Recognized in annual reviews for exceptional ownership, cross-team influence, and raising the bar for operational excellence.
Education
Year Up United
Information Technology
2017 — 2018
West Los Angeles College
Business Administration and Management, General
California State University, Northridge
Communication, General
Skills
- Active Directory
- Employee Training
- Avaya
- Computer Hardware Installation
- Team Leadership
- Service-Now.com
- Team Motivation
- Broadcast Operations
- Google Sheets
- Project Management
- Asset Management
- Communication
- Inventory Management
- Customer Service
- Public Speaking
- IT Procurement
- IT Hardware Support
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