Christian Fölbach
Solution Consultant - Ai & Data @infinit.cx
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WORK HISTORY
Solution Consultant - Ai & Data @infinit.cx
Munich, DE
Implementing AMP (AI Agent Management Platform) projects to scale CX with Conversational AI- Designing intelligent voice and chat solutions for enterprise contact centers- Building AI-driven use cases such as automated FAQs, smart routing, and authentication flows- Leading customer workshops and training sessions, both on-site and remote- Monitoring performance and analyzing conversational data to drive continuous improvements- Ensuring brand-consistent, human-like conversations at scale- Enabling seamless omnichannel engagement with voicebots
EDUCATION
FH Kufstein Tirol – University of Applied Sciences
Master of Arts - MA, International Business Studies
Hochschule für Angewandte Sprachen des SDI München
Bachelor of Arts - BA, Internationale Wirtschaftskommunikation
ABOUT CHRISTIAN FÖLBACH
With a background in tech recruitment and consulting, my goal has always been to understand technology deeply, identify customer needs, and solve challenges efficiently. Curiosity led me to explore software languages, AI fundamentals, and prompting techniques, building a strong foundation in AI-driven automation.Now specialized in Conversational AI, Voicebot Integration, Telephony Automation with Parloa RBA & AMP, the mission remains the same: solving customer challenges, now at scale through intelligent and efficient AI solutions.At infinit.cx, we leverage AI and automation combined with advanced telephony and call-routing capabilities to streamline operations, enhance customer experiences, and create seamless, personalized interactions that unlock the full potential of AI.
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