Christiane Fay
Senior Product Manager @Gap Inc.
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WORK HISTORY
Senior Product Manager @Gap Inc.
San Francisco, CA, US
Own product strategy and roadmap for POS returns refunds and cash management functionality supporting 75K+ associates across 2,600 stores processing 160M+ annual transactions and ~$9.5B in revenue.• Lead cross-functional initiatives across engineering, UX, finance, store operations, and asset protection to redesign returns workflows, strengthen fraud detection controls, and improve associate efficiency.• Partner closely with Asset Protection to translate fraud patterns and loss-prevention needs into POS capabilities and operational workflows.• Collaborate with Gap Japan teams on deployment of new POS platforms, gathering regional requirements and supporting rollout across international stores.• Drive alignment across a large organization to deliver complex retail platform initiatives impacting store operations and customer experience.
EDUCATION
University of Iowa Roy J. and Lucille A. Carver College of Medicine
Doctor of Medicine (MD) Program (Completed Preclinical Studies), Medicine
The University of Iowa Tippie College of Business
BBA, Finance
The University of Iowa Tippie College of Business
MBA, Information Technology and Marketing
Kirkwood Community College
Associate of Arts - AA, Computer Science Coursework, Computer Science
SKILLS
ABOUT CHRISTIANE FAY
Product leader specializing in enterprise retail systems and AI-driven retail optimization products.Across my career I’ve built products that help retailers make better decisions at scale — from pricing, allocation, and planning systems to enterprise POS capabilities used by tens of thousands of store associates.I bring a rare combination of retail domain expertise and product leadership, with experience spanning both startup SaaS companies and Fortune 500 retail environments. My background includes early training in computer programming and data systems, which has shaped how I approach building technical products with engineering and data science teams.Currently at Gap Inc, I own product strategy and roadmap for POS returns and store operations functionality used by 75K+ associates across 2,600 stores processing 160M+ annual transactions and ~$9.5B in annual sales.Previously I reported directly to the CEO of Forecast Horizon, where I led development of AI-driven retail optimization systems incorporating machine learning for pricing, allocation, sizing, and forecasting. These systems were later acquired by antuit.ai and Zebra Technologies.Earlier in my career I led inventory strategy initiatives at Gap including an $850M basics program and large-scale Vendor Managed Inventory transformation, giving me a deep understanding of how retail technology impacts real operational decisions.My work has consistently focused on the systems retailers use to make operational decisions — from forecasting and inventory optimization to pricing, allocation, and store operations systems.Areas of focus include:• Retail technology systems (planning, pricing, allocation, POS)• AI / machine learning retail optimization products• Enterprise SaaS product strategy• Product discovery and user workflow design• Cross-functional leadership across engineering, data science, and business teams
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