Christian Johnson
Service Delivery Manager/Project Manager/Client Services Manager/Channel Sales/Managed Service Delivery Manager
- Role
- Senior Consultant at ATC
- Location
- Gettysburg, PA, US
- LinkedIn followers
- 500 followers
About Christian Johnson
Calm. Structured. Predictable execution in complex environments.That’s the leadership brand I bring to every service organization — whether supporting engineering teams, data center operations, or high-impact customers who rely on stable, high-performing services.I am an IT operations and Customer Success executive with 25+ years leading multi-state, multi-tenant 24×7×365 operations, data center environments, engineering teams, and customer-facing service delivery organizations across enterprise, SLED, and commercial sectors.My leadership philosophy blends operational rigor with proactive customer success engagement, ensuring clients not only receive stable services — they achieve measurable outcomes, adoption, and long-term value.Over my career, I’ve rebuilt service delivery models, elevated customer satisfaction (raising NPS from 40 → 86), restored trust in failing accounts, and built mature governance structures that give customers confidence and predictability.What I’m known for:Leading Customer Success and Service Delivery organizations supporting multi-tenant, mission-critical workloadsManaging 24×7×365 engineering, NOC/TAC, data center, and field operationsImproving SLA performance, service predictability, and operational maturityDriving customer adoption, health, and retention through structured success frameworksRunning $50M+ portfolios with strong forecasting, COGS optimization, and margin protectionLeading escalations with calm, structured communication that restores confidenceBuilding operational maturity and customer experience programs (NPS, health scoring, QBR frameworks)Modernizing environments through O365, ServiceNow, SAP automation, network/fiber, and cloud initiativesI thrive in organizations that value customer obsession, operational excellence, and humble, hungry, smart leadership.
Experience
Senior Consultant
Feb 2026 — Present · Harrisburg, PA, US
Education
Western Governors University
Business Administration - Management
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