Christian Devers

Sr IT Manager - Customer Service @Toyota Tsusho America

Georgetown, KY, US

Build and maintain effective relationships with affiliate companies.• Oversee day to day operations of the Service Desk.• Communication regarding issues and opportunities across organization boundaries (clients, engineers, technicians, analysts, management) to ensure customer understanding and satisfaction.• Ability to collaborate with the client and applications/operations/admin teams to identify and managed service improvement activities.• Monitoring, analyzing, and reporting overall performance of services for affiliate companies in the North American region.• Monitoring, analyzing, and reporting overall performance of services provided by IT Service Desk.• Comprehensive understanding and adherence to IT policies, procedures, and methodologies.• Negotiation and communication in service driven industry with direct and frequent involvement with sponsors, clients, and customers to ensure that delivery and service expectations are met.

University of Kentucky

BS, Mathmatics