Christian Catlett
Sr Director of Customer Experience at Storyblocks
- Role
- Director of Customer Experience at Storyblocks
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Christian Catlett
Customers are the beating heart of every business. It is my mission to deliver the best experiences to the real people using products across all touch points of their customer journey. From product education and purchase experience, to support and retention, I bring my people-first lens to every customer I interact with, each project I deliver, and to every team I lead.In addition to my passion for providing top-quality experiences to customers, I thrive when bringing people together to overcome challenges and deliver against objectives. I\'ve had the joy of leading & collaborating with people of different backgrounds, locations, cultures and functions to find solutions to challenging problems and create a positive, exciting environment for people to work together and achieve their goals.
Experience
Director of Customer Experience
Feb 2023 — Present · Arlington, VA, US
Responsible and accountable for aligning customer experience initiatives to business objectives to maximize impact and advocate for customer success• Delivers meaningful strategic and tactical recommendations to executive leadership on customer trends and customer health• Function as a consultant and business partner with other groups internally and externally• Responsible for setting and surfacing customer experience metrics & insights to inform product and company-level strategy planning• Surfaces, leads, and ideates on team-level and cross-functional initiatives that drive customer retention & acquisition through the lens of the customer experience• Responsible for leading and collaborating on quality of process improvements to enhance the overall customer experience
Education
George Mason University
Bachelor of Arts (B.A.), Global Affairs with a concentration in International Development
Skills
- French
- Strategic Planning
- Research
- Premier Communication
- Collaboration
- Critical Thinking
- Microsoft Excel
- Team Leadership
- Organization
- Leadership
- Brazilian Portuguese
- Social and Cultural Sensitivity
- Writing
- Team Building
- Coaching
- Customer Service
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