Christian Beduya
Account Manager @RegEd
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WORK HISTORY
Account Manager @RegEd
Supported the implementation of RegEd’s Trax and Xchange platforms for 12 platinum-tier clients by guiding them through platform configuration, clarifying functionality, and ensuring alignment between technical delivery and client expectations driving smoother adoption, reducing churn, and strengthening long-term partnerships.• Led client-facing meetings to uncover pain points during FINRA API adoption, evaluating client population and issue trends to prioritize solutions. This built trust, accelerated adoption, and enabled the sales team to secure new business that contributed to increased ARR.• Led cross-functional working sessions between client technical teams and internal engineering resources to address complex data integration challenges, including structural schema mismatches between FINRA APIs and legacy systems. Partnered with engineering resources to develop validation scripts that improved data accuracy and reduced downtime across client environments.• Collaborated cross-functionally with technical teams, product owners, client executives, and customer success leaders during post-implementation hypercare to ensure shared understanding of client-specific system setups and integration requirements. Clarified and documented complex configurations through Agile stand-ups, source-of-truth documentation, and SOPs, boosting visibility, and accelerating delivery timelines.• Drove the creation and distribution of weekly executive status reports for high-priority client issues, ensuring visibility into milestones, blockers, and resolution progress. Led daily stand-ups with internal technical teams to drive root cause analysis and timely remediation, restoring client confidence and minimizing operational disruption.
EDUCATION
University of Houston
Bachelor's degree
ABOUT CHRISTIAN BEDUYA
Client-focused Account Manager with experience bridging technical teams and clients to…
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