Chris Aune
Owner Managing Partner @Phenix Salon Suites Franchising
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WORK HISTORY
Owner Managing Partner @Phenix Salon Suites Franchising
Austin, TX, US
EDUCATION
United States Military Academy at West Point
BS, General Engineering & Leadership
ABOUT CHRIS AUNE
Customer focused Strategy: Results driven and proven leader specializing in designing and executing strategy to improve the customer experience. Passion for removing friction, offering proactive and self-service options, thereby reducing customer effort and creating loyal brand fans. Experience driving enterprise contact strategy including shifting contact mix from phone to digital self-service and more efficient and multi-concurrent chat and messaging. Up to speed on latest omni-channel technology trends and capabilities empowering self-service, chat, messaging, next-gen natural language IVR, including strong relationships with many leading technology providers. Have exceled in owning and growing P&L and delivering strong ROI, developing strong teams and leaders of character. Collaborative relationship builder with both internal organizations and external partners. Entrepreneurial spirit along with a diverse background in Sales, Technology, Marketing, Product and Program Management and Procurement. West Point graduate with leadership experience in Technology, Hospitality, Contact Center, Fortune 50 and military environments.
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