Christianah Okunola
Customer Service Representative @Cargill
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WORK HISTORY
Customer Service Representative @Cargill
Responsible for managing key accounts, enhancing customer retention through online solutions, coordinated sales and logistics for efficient delivery, and training new hires.· Oversee key account management responsibilities including order entry, adjustments, shipment, invoicing, and documentation through proactive communication and by offering the customers online solutions which resulted to a 10% decrease in customer attrition.· Collaborate with sales and logistics teams to ensure that products requested by customers are correctly delivered in order to increase efficiency by maintaining clear communication channel. · Train new hires in collaboration with team leads, leveraging my experience to ensure effective onboarding. · Successfully worked with colleagues from diverse cultural backgrounds, gaining valuable insights into global business practices and enhancing overall team performance and cohesion. · Maintain proper documentation of signed purchase contracts, account opening records, and approvals to ensure regulatory compliance, facilitate smooth audits, and support transparent business operations.· Utilized Incoterms to strategize logistics for product shipments, thereby accurately determining responsibilities and cost allocations for transportation and delivery.· Deliver presentations to the sales and marketing team to discuss key activities and business priorities, managing customer feedback and referrals of business opportunities, leading to creation of new relationships and businesses.
EDUCATION
National Open University of Nigeria
Postgraduate Degree, Business Administration and Management, General
Federal University Of Agriculture, Abeokuta
Bachelor of Agriculture, Agricultural Economics
ABOUT CHRISTIANAH OKUNOLA
With over 11 years of experience in the agribusiness and financial sectors, I have honed my skills in enhancing customer retention and driving operational efficiency. At Cargill, my focus on leveraging innovative online solutions and coordinating sales and logistics has resulted in a substantial increase in customer retention. As a Customer Service Representative, I manage key accounts, ensure efficient delivery processes, and train new hires, utilizing my expertise in CRM and logistics.Previously, as a team lead at Access Bank Plc, I fostered team collaboration, streamlined operations, and improved productivity. These experiences have developed my proficiency in problem-solving, active listening, and attention to detail, driving the goals of my current organization and significantly contributing to our customer satisfaction metrics.
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